Refund policy

Refund Policy
Last updated: May 2025

30-Day Pain-Free Guarantee
We stand fully behind every SmoothSpine order. You have 30 days from the date of delivery to request a refund — no lengthy forms, no runaround. If you do not feel a meaningful reduction in your back pain, or if you are not completely satisfied for any reason, we will make it right.

How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe the issue — one sentence is enough.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days.

No Return Required
You do not need to return your SmoothSpine device to receive a full refund. We trust our customers completely. Keep the device and we will still process your refund in full.

Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, contact us immediately with a photo. We will send a replacement or issue a full refund at no additional cost. You do not need to return the item.

Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Items showing clear signs of intentional physical damage beyond normal use.

Questions? Email us at support@clickcraftventures.net